General tariffs

Rates subject to change:

Rates are subject to change without prior notice.
We reserve the right to adjust the price of the services at any time. These updates are essential to ensure the best quality and experiences for our passengers.

Third-party fees:

The rates quoted for services or activities provided by third parties are only for reference. These may be subject to change without prior notice on the part of the providers of such services. The final fee will be confirmed only at the time of the application or send the official quotation.

Fare travel agent

Travel agents: 40% Discount on the fee counter, unless clearly stated otherwise. Does not include rates, accesses or promotional packages SIB.

Policy for minors

Age rating:
INF: 0 to 2 years
CHD: 3 to 11 years (considered years of age effectively, unless clearly stated otherwise.)

For group rates and/or series

Definition of a group: it Is considered a group booking is confirmed 10 or more passengers.
Group benefits:
In services, the Land of Fire Adventure: will Be granted a release every 10 passengers payments. That is to say, the passenger number 11 (guide or coordinator) accessed without charge.
For groups of less than 10 passengers: apply a 50% discount on the regular rate for the guide or the coordinator, exclusively on services operated by the Land of Fire Adventure.

Payment policy for groups and/or series

The reserves of the group will be accompanied, within the 45 days after confirmationfor a detailed preview of passengers and a signal corresponding to the 50% of the total contracted services.
The final confirmation of passengers and services should be sent 30 days prior to arrival, along with the payment of the remaining balance.

Cancellation policy for groups and/or series

Payments and sign non-refundable if the cancellation occurs within the set time periods. The amount may be as credit to for future bookings, subject to availability and terms and conditions in force.
Cancellations between 45 and 15 days prior to arrival: charge of the 50% on the total contract.
Cancellations with less than 15 days in advance: it is considered no show, charge the 100% the group's total confirmed.

Policies for excursions snow

1. Conditions of operation: tours of snow are subject to weather conditions and snow in the winter resorts. The operation of each activity will depend on the availability and security of the land at the time of realization. The land of Fire Adventure prioritizes the well-being and the safety of the passengers.
2. Modifications for weather conditions: In case of adverse weather conditions that prevent the safe development of the activity, will be offered a reschedule date or, failing that, an alternative activity of equal value. Refunds will not be given due to weather conditions beyond our control.
3. Reservation policy: We require a prepayment of 100 % to confirm the booking. Reservations that are not paid will not be considered confirmed.
4. Recommendations: it Is recommended that the passengers be submitted with appropriate clothing for the snow, including coat thermal, waterproof gloves and proper footwear. In case you do not have the necessary equipment, you can consult for rent in the destination.